Currently all cable operator face lots of problems to handle customer complain. Using Digital Complain Recorder cable operator doesn't required any operator to handle complain. Using customer codes or without code system complains recorded automatically. Operator can set complains according to their choices like 1 for wire problem 2 for weak channel result 3 for new connection etc. Software has also voice recording facility. So it is also possible to record customer voice. Complain maintain according to date and time, so it is easy to track day to day complain and there follow up.
It's also useful to any other industry where Answering Machine or auto call recording facility is required.